Elegant Reflections - Decorative Mirrors - For Homes and Offices

ORDER INFORMATION

Contact Information:

Mirror Place
233 Fillmore Ave., Suite 23
Tonawanda
New York, 14150
USA
Phone: 888-870-2008 or 716-693-0709
Fax: 716-692-7208
Email:sales@mirrorplace.com
Homepage:http://www.elegantreflections.com

Shipping Information:

SHIPPING/HANDLING: At the present time our basic shipping/handling charges are automatically added to your order. Please note that the following charges will be added to your order when you submit it. If you are sending a check with a printed order, please use these guidelines. Thank you.

Shipping: Most orders are shipped via UPS or FedEx Ground Service. Please provide a street address for delivery. Our basic shipping and handling fees are based on your total order and are listed below. These items are heavy and most are oversized. Our chart takes this into consideration. Orders to Hawaii, Alaska or any other territories will be charged extra (enough to cover the shipping) and will be shipped UPS 2nd Day Air.

S/H Fee.....Your Total Order
$13.95 ...........Up to $90.00
$17.95 ..........90.01-150.00
$23.95 .........150.01-200.00
$35.95 .........200.01-300.00
$45.95 .........300.01-400.00
$55.95 .........400.01-500.00
$65.95 .........500.01-600.00
If your order is over $600.00, figure at least $10 S/H will be added for each additional $100 in purchases.
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We only ship to addresses in the United States.
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If you do not receive an email confirmation, please call us at 716-693-0709 or email us to verify that your order has been processed. Thank you.

NOTE: Most items are usually shipped within 5 - 10 business days from the time we receive your order. If an item is backordered, you will be notified, and it will be shipped as soon as possible. All merchandise is shipped to you directly from the factory.

RETURN POLICY: For returns or exchanges, please call us for an RA# within 5 days of the date your order is received. We will give you a Return Authorization number and information on how and where to send your return. All returns are subject to a factory restocking fee. Merchandise returned without an RA# will be refused (or a restocking fee charged solely at our discretion). All returned merchandise must be in original factory new condition and must include all original packaging materials in order to receive a refund or credit. Do not write on or use tape on factory packaging. PACK CAREFULLY TO PREVENT DAMAGE. Send your returns PREPAID UPS Ground or Insured Mail with your RA# on the outside of the box. No refunds will be given after 30 days. NO RETURNS and NO REFUNDS on CUSTOM or SPECIAL ORDER ITEMS or on discontinued merchandise. Refunds exclude shipping. If an item is returned that had free shipping, the actual shipping will be deducted from the refund.

CANCELLATIONS: If you cancel an order that has already been processed, we will do everything we can to honor your request. If we are able to stop the shipment, a cancellation fee of $5 or 5% of your order (whichever is higher) to cover our processing costs, will be deducted from your refund. If your order has already been shipped, just refuse delivery. Upon receipt of the unopened package we will issue a refund less original shipping/handling charges, return freight charges and cancellation fees. Our actual shipping cost will be deducted if it exceeded the amount that we originally charged you to ship the order. Custom and Special order items are not cancelable.

QUANTITY ORDERS: Quantity purchases of 3 or more of any item are not returnable. We recommend that you order one as a sample first before making a large purchase to make sure it meets your specifications.

Note: Prices and shipping charges are subject to change without notice.

Payment Information:

Payment Methods

We accept these credit cards: Visa, MasterCard, Discover and American Express. Your credit card will not be charged until we are ready to process your order. IMPORTANT: Please make a note that if you have paid with a credit card, our company name will read MIRROR PLACE or PRACTICAL SOLUTIONS on your bill.

You may also purchase with a check or money order by mailing it with a printed copy of your order. Click on Print Order Form to send an order by mail or fax. Make checks payable to Mirror Place, 233 Fillmore Ave., Suite 23, Tonawanda, NY 14150. Your order may be delayed until personal checks have cleared.

We accept PayPay as well. If you would like to pay this way, please select it on checkout. If you do not have a PayPal account, they will let you know how to set it up.

Sorry, no C.O.D.s accepted.

Online ordering available 24 hours a day. If you have questions or would like to place an order over the phone, call 716-693-0709 or 888-870-2008 (Mon.-Fri. 9am-5pm Eastern Time) or email Customer Service.